Homebound Delivery Services Policy

Homebound Delivery Services  Policy

Wood River Public Library offers Homebound services to those patrons residing in the City of Wood River who are unable to visit the library.  ‘Homebound’ is defined as being generally confined to one’s residence either temporarily due to illness or accident, or permanently due to disability, age, or other mobility issues. This service is open to all ages.

Homebound services are provided at no cost to the patron. Delivery will be scheduled at the mutual convenience of staff and patron, every two to three weeks. Homebound patrons are not charged overdue fines, but will be charged for any materials that are lost or damaged.  For the protection of patrons and the protection of library materials, items will only be delivered directly to the Homebound patron, a family member, or staff member of a facility.

Patrons registered for Homebound services may call or email the library to request specific titles or to request a staff member to select materials based on reading preferences. The staff who coordinates Homebound services will maintain a record of all items checked out by Homebound patrons for the purposes of selecting materials.

Patrons requesting Homebound services must provide a safe and appropriate environment for staff members or volunteers who make deliveries to their homes, and patrons must protect all library materials while in their custody.

Staff or volunteers may choose not to enter a home, leave a home immediately,  and/or recommend suspension of Homebound service if any of the following conditions exist:

1) Any person in the home presents threatening, obscene, or abusive language, gestures, or images.

2)Any person in the home harasses the library representative.

3) Any person in the home is engaging in illegal activity at the time of service.

4) Any person in the home exhibits signs of illness that may endanger the health of the library representative.

5) The conditions of the home and/or property are unsafe or unsanitary.

Approved by the Board of Trustees on March 26, 2015.